Add- Ceramic Sample
- Regular price
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$15.00 - Regular price
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- Sale price
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$15.00
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SHIPPING
CUSTOM/CUSTOMIZED
RETURNS
All sales are final. However, Hammers and Heels can provide store credit toward another purchase of any product eligible for a return that is received back by Hammers and Heels within fifteen (15) days of delivery to customer. Prior authorization and customer signature of Return Terms is required prior to returning the fixture otherwise customer is ineligible for return. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed, custom fixtures, chandeliers, XL pendants, and furniture may not be returned for refund or credit. Credits on account must be used within 24 months of issue. Customer is responsible for return shipping costs. Any returned package damage or loss claims are the responsibility of the customer to get reimbursed and resulting costs of damage or loss will be deducted from the refund. More information here.
SHIPPING
If you have a specific deadline please contact us prior to purchase for current lead times, rush fees, and any applicable warehousing fees, until installation date.
Do you offer white glove delivery?
LIGHTING INFORMATION
FURNITURE INFORMATION
WARRANTY
Returns
RETURNS
All sales are final. However, Hammers and Heels can provide store credit toward another purchase of any product eligible for a return that is received back by Hammers and Heels within fifteen (15) days of delivery to customer. Prior authorization and customer signature of Return Terms is required prior to returning the fixture otherwise customer is ineligible for return. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed, custom fixtures, chandeliers, (16") XL pendants, and furniture may not be returned for refund or credit. Credits on account must be used within 24 months of issue. Customer is responsible for return shipping costs. Any returned package damage or loss claims are the responsibility of the customer to get reimbursed and resulting costs of damage or loss will be deducted from the refund.
CHARGES
Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. A minimum of 90% deposit is required before an order is placed into our production schedule. Deposits are non-refundable. Final payment is due prior to delivery, shipment or release of an order. Payments for orders over $500.00 are subject to a 3% processing fee if final payment is unpaid once complete. An additional $20 per day fee is applied for non-payment until amount is paid in full including processing fee, non-payment daily fee, shipping price changes, storage, and deposit difference. Orders cannot be cancelled after 24 hours.
faq
CUSTOM/CUSTOMIZED
RETURNS
All sales are final. However, Hammers and Heels can provide store credit toward another purchase of any product eligible for a return that is received back by Hammers and Heels within fifteen (15) days of delivery to customer. Prior authorization and customer signature of Return Terms is required prior to returning the fixture otherwise customer is ineligible for return. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed, custom fixtures, chandeliers, XL pendants, and furniture may not be returned for refund or credit. Credits on account must be used within 24 months of issue. Customer is responsible for return shipping costs. Any returned package damage or loss claims are the responsibility of the customer to get reimbursed and resulting costs of damage or loss will be deducted from the refund. More information here.
SHIPPING
If you have a specific deadline please contact us prior to purchase for current lead times, rush fees, and any applicable warehousing fees, until installation date.
Do you offer white glove delivery?LIGHTING INFORMATION
FURNITURE INFORMATION
WARRANTY
Testimonials
Modern Sole"I just wanted to let you know that the chandelier looks amazing and we have had numerous comments on it! It really makes a statement and we couldn’t be happier with how it turned out."
Mission Public"They look great and many compliments from all who’ve seen them"
Empirical Interfaces Inc."We ordered three custom wooden desks from Hammers & Heels. Slam dunk. They were super involved in the planning to the point where I couldn't believe how much thought was put into it, not to mention the choices possible. The finished result is absolutely beautiful: well painted metallic bracketed posts as legs supporting a very big and solid well lacquered top, not to mention the slightly differently stained pieces that it compose the top. It's very well thought out, and customized to my height! I'm quite tall so I have specific requirements that were met spot on. I'll enjoy this desk for as long as I can foresee, and it feels sturdy enough to last it. I was skeptical it'd be worth the higher price tag, but it was money well spent"
Seeta HariharanLoyalty programs need to have the customer at heart. My most favorite programs recognize me personally and make me feel like a celebrity whenever I check into a hotel or board an airplane. Retailers need to have the same mindset when it comes to loyalty, but it doesn’t have to be fancy. Sometimes the smallest, most simple gestures can make a customer loyal.
For example, a friend recently shared an experience she had while shopping online with a home-ware shop called Hammers and Heels. The store is run by women, offering U.S.-made, custom, exclusive-quality goods that are ethically sourced and support environmental stability — a portion of all purchases go to charity. Alone, this should be enough to make anyone want to shop with them.
As she was perusing online, a chat window opened that informed her she could “Talk to a real person here!” And just then, Kate, asked if she could help with questions about products. My friend replied she was just looking at lights and Kate suggested that she sign up for the mailing list because Hammers and Heels sends special offers and discounts only to those who are on the list.
So she did, and a few days later received an email from Hammers and Heels with a coupon code for $100 off new lighting fixtures. Two days later she received an email with pictures of more new lighting that would be added to website soon, but she could pre-order today before it hit the website.
I am not sure what happened after that but, in my opinion, this is simply good customer service. Loyalty program or not, that’s all any consumer wants.
Vierrabill"After searching for several months for the ideal lighting for our kitchen, we came across this piece. We ordered four of them. They look great over our butcher block countertop. We couldn't be more pleased! Very classy. High quality construction."
Joani Noneman"Came beautifully and safely packaged and exactly as pictured: love them!"
Esther Horn"Just got them, the lights are beautiful, including the bulbs"