Warranties & Terms and Conditions
TERMS & CONDITIONS
Welcome to Hammers and Heels (“Hammers and Heels”, “we”, “us”,”our”) website, Hammers-and-Heels.com (“Site”), refers to Hammers and Heels LLC with headquarters at 888 E 50th ave, Denver, CO 80216, USA.
Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. A minimum of 90% deposit is required before an order is placed into our production schedule. Deposits are non-refundable. Final payment is due prior to delivery, shipment or release of an order. Payments for orders over $500.00 are subject to a 3% processing fee if final payment is unpaid once complete. An additional $20 per day fee is applied for non-payment until amount is paid in full including processing fee, non-payment daily fee, shipping price changes, storage, and deposit difference.
DEFECTIVE & DAMAGED MERCHANDISE
All orders must be opened and inspected within 24 hours of receipt.
If your item arrives damaged/broken email us claims within 24 hours of receipt at firstname.lastname@example.org. Claims for damage will not be honored after that period. Do not discard the item or packaging or your claim may be ineligible . It will be repaired or replaced at Hammers and Heels discretion. We will not be liable for anything beyond replacement or repair of defective or damaged products, and will not be held responsible for installation expenses incurred as a result of a defective or damaged lighting. Installation of any product constitutes acceptance.
All sales are final. However, Hammers and Heels can provide store credit toward another purchase of any product eligible for a return that is received back by Hammers and Heels within fifteen (15) days of delivery to customer. Prior authorization and customer signature of Return Terms is required prior to returning the fixture otherwise customer is ineligible for return. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed, custom fixtures, chandeliers, (16") XL pendants, and furniture may not be returned for refund or credit. Credits on account must be used within 24 months of issue. Customer is responsible for return shipping costs. Any returned package damage or loss claims are the responsibility of the customer to get reimbursed and resulting costs of damage or loss will be deducted from the refund.
Customer is responsible for reading the estimated turn-around times of product(s) purchased, contact us for current lead times by emailing email@example.com with a link to the product(s), quantities, and any additional requirements (UL, bulbs, cathedral, etc). Standard lead times are 2-12 weeks but can be as low as 1-2 weeks to completion. Lead time is to completion and not delivery date. Lead time begins after date of payment. Hammers and Heels is not responsible for any completion delays caused by the customer's failure to notify Hammers and Heels of all requirements prior to payment, acts of God, war, riot, embargoes, acts of civil war or military authorities, fires, floods, earthquakes, accidents, delays in transportation, or any circumstance or cause beyond the control of Hammers and Heels. Rush shipping options are also available. We also offer rush service completion dates in a tiered percentage fee.
Shipping costs for some items or shipping locations will be billed separately upon completion. Shipping method will show as “Billed separately” at checkout. Customer will be required to pay any shipping difference prior to shipment. We reserve the right to charge a ten dollar per day storage fee for items in which shipping has not been paid after 14 days of completion. Rush order charges may include but are not limited to fees for rushed delivery of components to finish the product, custom work, and expedited shipping. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. If you are placing an order from another country please contact us prior to purchase for shipping costs. You are required to look up your countries fees, taxes, and any other import costs prior to placing an order.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW CAN I OPT OUT?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
LIMITATIONS OF LIABILITY; FORCE MAJEURE
In no event will Hammers and Heels LLC be responsible or liable to you or any third party under any circumstances for any indirect, consequential, special, punitive or exemplary damages or losses, including damages for loss of profits, goodwill, use, data, or other intangible losses which may be incurred in connection with Hammers and Heels LLC,, or any goods, services, or information purchased, received, sold, or paid to Hammers and Heels LLC, regardless of the type of claim or the nature of the cause of action, even if Hammers and Heels LLC has been advised of the possibility of such damage or loss. In no event will Hammers and Heels LLC’s total cumulative liability arising from or relating to these Terms of Service or Hammers-and-Heels.com exceed $10 US dollars. Each party acknowledges that the other party has entered into these Terms of Service relying on the limitations of liability stated in this Section and that those limitations are an essential basis of the bargain between the parties. In addition to and without limiting any of the foregoing, Hammers and Heels LLC will not have any liability for any failure or delay resulting from any condition beyond the reasonable control of that party, including governmental action or acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures and Internet disturbances.
These Terms of Service will be governed by the laws of Colorado and by applicable federal United States laws. Each party agrees to submit to personal and exclusive jurisdiction of the courts located in Denver, Colorado, and each party waives all objections to that jurisdiction and venue.
MODIFICATION OF TERMS OF SERVICE; NOTICES
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us. Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.
Multiple finish, cord, color, material, sizes , and styles.