All orders must be opened and inspected within 24 hours of receipt.
DEFECTIVE & DAMAGED MERCHANDISE
If your item arrives damaged/broken please email us within 24 hours of receipt at email@example.com. We will have it repaired or replaced depending on the situation. Do not discard the item or packaging until notified.
All return orders are charged a 5% restocking fee.
To be eligible for a return, simply return your purchase we must receive your item within 30 days of shipment. Your item must be unused in the original condition and packaging. Contact customer service to obtain an RMA prior to any return shipping at firstname.lastname@example.org.
Please adhere to the following to ensure you receive a full refund: Please include proof of purchase in package so we have the ability to refund your money to the proper card/account. Unfortunately we can not offer refunds on limited edition items, UL Listed items, XL lighting, furniture, custom items, made-to-order items, holiday items, gift cards, sale items, discontinued items, or international shipments. Orders for items that are non-refundable can not be cancelled after two business days of order placement. We apologize for any inconvenience this may cause. Return must be received within 30 days from shipment. The Return Request must be approved prior to shipment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your method of payment. Shipping costs are non-refundable. Order with free shipping will have the cost of shipping deducted from the return amount. Customer is responsible for return shipping costs and must use a trackable shipping service with insurance for the full value of the returned items. If items are damaged in shipping customer is responsible for insurance claim through shipping service. Gift returns are subject to the same requirements. Any taxes charged will be refunded in accordance with state laws.
Free shipping offer does not apply to furniture items unless otherwise noted. Free shipping offer is only valid for United States shipping addresses excluding Alaska and Hawaii. Shipping costs for most furniture will be billed separately, customer will be required to pay any shipping difference prior to shipment. We reserve the right to charge a ten dollar per day storage fee for items in which shipping has not been paid after 14 days of completion. Most products require selections (size, finish, leg design, etc) , if selections are not made by the customer within 72 hours of purchase Hammers and Heels is not responsible for any turn around delays which may occur. You are responsible for being aware of the estimated turn-around times of products purchased, each window is an estimate only although we make every effort to uphold this time frame, it is not a guarantee. Hammers and Heels is not responsible for delays caused by shipment times. Rush order charges may include but are not limited to fees for rushed delivery of components to finish the product, custom work, and expedited shipping. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of the goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the required customs paperwork to Canada Customs on the importer's behalf. Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported to Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus andy applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
CHARGES & REFUNDS
Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. All refunds will be issued in the original form of payment.
Hammers and Heels will honor the standard limited warranty as posted on the website and provided with each sale of merchandise.
Hammers and Heels stands behind their products which are handcrafted using quality materials and methods. To reinforce this belief, Hammers and Heels warrants to you, the original purchaser, the following Limited Warranty Coverages:
Hammers and Heels warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase. For clarification purposes only, the term "wood products" refers specifically to Hammers and Heels furniture collection products and has no implication, directly or indirectly, to any other collections. Hammers and Heels furniture collection products are those products listed and displayed exclusively in the Hammers and Heels furniture collection on the Hammers and Heels internet web page.
Wood furniture is made of naturally variable raw materials. Differences in grain character and color among wood species are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this warranty.
PLEASE NOTE: Warranty Card must be completed and returned with proof of purchase within 30 days of purchase.
Hammers and Heels warrants its lighting products to be free from defects in material and workmanship under normal use and service for a period of ninety (90) days from the date of purchase. Our lighting is thoroughly inspected and tested prior to shipping, however in the unlikely event that your product arrives damaged due to either manufacturer’s defect or damage during transit, we ask that you please retain the original packaging so the product may be replaced, if required.
Products in which any of the defects described in these warranties occur will be repaired or replaced at Hammers and Heels. If repair or replacement is not practical, at the option of Hammers and Heels, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and Hammers and Heels does not authorize any person to create for it any other obligation or liability in connection with this product.
In the event of transit damage, please contact us immediately upon receipt. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.
This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper installation,maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed. Damages that occur while moving to another residence are excluded.
This Limited Warranty applies only when you purchase the Hammers and Heels products from an Authorized Dealer for your own use and terminates in the event of resale.
This Limited Warranty does not cover differences from printed illustrations, video, or Internet displays.
The assembly and installation of products purchased by a customer shall be performed by the customer at the customer’s own responsibility and are not covered by the Limited Warranty. Hammers and Heels shall not assume any legal liability in relation to the assembly and installation of products. Hammers and Heels shall not assume legal liability for damages caused to the product or other accidents caused or damages incurred while the customer is assembling or installing the products. In the event that the customer enters into a paid services contract with an assembler for the assembly and installation of a product that has been delivered, the terms of such contract shall be in accordance with the terms and conditions set forth by the assembler. Any and all responsibility arising in relation to the paid services contract in the preceding paragraph shall be assumed by the assembler. Hammers and Heels shall not assume such responsibility for any damage or injury arising at any point after delivery. Prior to assembling, installing and using the product, customer shall confirm that no troubles would be caused by the use of the product. Hammers and Heels makes no representations or warranties in connection with compliance with rules, codes or regulations. The compliance of products with any such rule, codes or regulations shall be the responsibility of the customer. It is the customer's responsibility to notify Hammers and Heels of any requirements prior to placing an order. UL listing is not included for any of our fixtures without written request from customer prior to purchase. Hammers and Heels can not UL list any fixture once it has left our facility. UL listing requires additional lead time. Hammers and Heels is not responsible for any delays caused by the customer's failure to notify Hammers and Heels of any and all specific requirements prior to placing an order for any Hammers and Heels requirements.
This Limited Warranty gives you specific legal rights and you may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. HAMMERS AND HEELS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us. Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.
These Terms & Conditions set forth the terms and conditions for membership in the Hammers and Heels LLC (Hammers and Heels) Trade Program. Hammers and Heels may change the Trade Program or these Terms & Conditions from time to time. Hammers and Heels will post such changes here. Any changed Terms & Conditions become effective immediately upon being posted here, and your continued use of membership constitutes your agreement to the changed Terms & Conditions. Membership is not transferable. A membership can only be used by the account holder. The named account holder must provide their account number with their purchase order or log into their account online and use the applicable code to receive the trade discount at time of purchase. Misuse of membership may result in membership termination. Misuse includes, without limitation: use of the trade discount for personal purchases, any resale of merchandise purchased using the trade discount without written permission (e.g., resale on or through any retail or auction Web site or store), transfer of membership, allowing others to use the membership card (e.g., sharing account log in or number with a client), and submitting false, expired or misleading information in connection with a membership application. To keep members up to date, we automatically add the email provided to our Trade Program mailing list. The trade discount is not redeemable for cash. The trade discount does not apply to sale items, items under $100, furniture, gift cards, custom/customized items, previous purchases, and samples. Hammers and Heels reserves the right to change the list of items not eligible for the trade discount at its discretion. Any such changes will be posted here as changed Terms & Conditions, discussed above. Hammers and Heels reserves the right to terminate a membership or cancel Trade Program at its sole discretion, with or without notice to the member.