Shipping- Product

LEAD TIMES

Customer is responsible for reading the estimated turn-around times of product(s) purchased, contact us for current lead times by emailing sales@hammers-and-heels.com with a link to the product(s), quantities, and any additional requirements (UL, bulbs, cathedral, etc). Standard lead times are 2-12 weeks but can be as low as 1-2 weeks to completion. Lead time is to completion and not delivery date.  Lead time begins after date of payment. Hammers and Heels is not responsible for any completion delays caused by the customer's failure to notify Hammers and Heels of all requirements prior to payment.  Hammers and Heels is not responsible for delays caused by shipment times.  Rush shipping options are also available. We also offer rush service completion dates in a tiered percentage fee.

SHIPPING COST

Shipping costs for some items or shipping locations will be billed separately upon completion. Shipping method will show as “Billed separately” at checkout. Customer will be required to pay any shipping difference prior to shipment. We reserve the right to charge a ten dollar per day storage fee for items in which shipping has not been paid after 14 days of completion.  Rush order charges may include but are not limited to fees for rushed delivery of components to finish the product, custom work, and expedited shipping. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. If you are placing an order from another country please contact us prior to purchase for shipping costs. You are required to look up your countries fees, taxes, and any other import costs prior to placing an order.

DEFECTIVE & DAMAGED MERCHANDISE

All orders must be opened and inspected within 24 hours of receipt.

If your item arrives damaged/broken email us claims within 24 hours of receipt at orders@hammers-and-heels.com. Claims for damage will not be honored after that period. Do not discard the item or packaging or your claim may be ineligible . It will be  repaired or replaced at Hammers and Heels discretion. We will not be liable for anything beyond replacement or repair of defective or damaged products, and will not be held responsible for installation expenses incurred as a result of a defective or damaged lighting. Installation of any product constitutes acceptance.

CHARGES

Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. A minimum of 90% deposit is required before an order is placed into our production schedule. Deposits are non-refundable. Final payment is due prior to delivery, shipment or release of an order. Payments for orders over $500.00 are subject to a 3% processing fee if final payment is unpaid once complete. An additional $20 per day fee is applied for non-payment until amount is paid in full including processing fee, non-payment daily fee, shipping price changes, storage, and deposit difference. Orders cannot be cancelled after 24 hours.