FAQ & Product Information


CUSTOM/CUSTOMIZED

We are a custom manufacturer that also has a retail line so custom work is our specialty. To find out which products can be customized simply look for the customize symbol   on the product page or use the search bar for the word "custom".

RETURNS/WARRANTIES

Warranties
Each and every piece comes with our standard warranty.
Returns
Yes, you have 30 days from purchase. No re-stocking fee. More information here

 

SHIPPING

Can you schedule my order to arrive by a certain date?

If you have a specific deadline please contact us prior to purchase for current lead times, rush fees, and any applicable warehousing fees, until installation date.

Do you offer white glove delivery?
Yes. Contact us for a quote.

How long will it take for my order to arrive?
In stock items are shipped within 3 business days. Please contact us prior to ordering if you have a specific deadline. Below is a map of delivery time once dispatched:

LIGHTING INFORMATION

PRODUCT SAMPLES
Check the product samples box on the product page.
QUALITY & SATISFACTION
To make sure you are 100% happy with your purchase we use the highest quality materials and methods for manufacturing. 
SAFETY/UL
We use absolute care, caution, and expertise to create each individual piece locally by hand. Each piece is then inspected and tested in house for quality and safety. We offer UL listing services simply click the "UL Listed" box next to the product. 
CORD LENGTH
Each and every home is unique, to embrace that all Hammers and Heels pendants use cord which can be cut to length on site. Our standard cord lengths are sufficient for ceilings up to 16' or 18' for over table applications. As a rule of thumb the bottom of your light fixture should hang at least 8' from the floor for walk-through areas and typically 30" above a dining table. 
BULBS
You may use CFL, LED, or incandescent E26 bulbs without a problem. Do not use bulbs not intended for lighting fixtures such as appliance bulbs, heat lamps, etc.
INTERNATIONAL
Our fixtures can be safely installed outside of the United States. The fixture must be hardwired (not plug-in). Our fixtures can and only use E26 bulbs which may be purchased through our store for the life of the fixture.

 

FURNITURE INFORMATION

PRODUCT SAMPLES
Check the product samples box on the product page. The cost of the samples will be returned if you purchase the item.
ECO-FRIENDLY
  • Each piece is bench made in the USA eliminating the environmental impact of shipping and production waste overseas.
  • Our furniture is constructed using reclaimed, recycled, or FSC certified wood depending on the piece you purchase. 
  • All of our reclaimed & recycled lumber is salvaged, milled, and dried in the San Francisco Bay area.
  • Each piece is hand-finished with eco-friendly LEED certified low VOC sealant. 
  • We offer latex and cocofiber cushions for our sofas.
  • Our upholstery fabrics are made from flax or hemp, both require little to no irrigation or pesticides and both utilize the entire plant which eliminates waste. Our hemp options are organic and/or a recycled blend and manufactured in a low impact facility.
    WARRANTY
    Our one of a kind pieces are hand crafted in the USA using the highest quality materials and methods to ensure your furniture lasts a lifetime. We are so confident in our furniture that we offer a warranty. 
    CONSTRUCTION
    Frames: Our frames are constructed using heirloom quality craftsmanship, using methods such as corner blocks which are glued and screwed for stability on our sofas, or mortise joinery for bed rails. 
    Seating: As Italy has for the past 100 years, we use polypropylene webbing.  Similar in appearance to seat belts, this method can withstand 1,600+ pounds without damage and lasts 30-50 years without replacement unlike expensive coil springs which sag over time. The firmness of this seat can be adjusted by your cushion choice.
    Cushion:  We use high-resiliency and 2.4 lb/cubic ft. foam which not only meets but exceeds industry standard for high density. If you prefer a latex or down cushion (high density foam core enclosed in a channeled silk blend envelope which is stuffed with a mixture of down and feathers) we offer a range of options.
    Fabric: 
    Organic hemp- An extremely durable fabric with tensile strength and abrasion resistance equal to linen.  Whether blended with organic cotton or recycled material (depending on color selection), hemp will not stretch or lose shape over time.
    Belgian linen- Created from flax, Belgian linen is world-renowned for lasting durability, non-allergenic quality, comfort and a stunning patina created with age.
    Other- We also can use velvet, leather, suede, cotton, etc.
    Prints- We can print any design on a fabric.

     

    Please feel free to contact us with any further questions or to make an appointment for our showroom.